Frequently Asked Questions

You must be at least 18 years of age — or the higher minimum required by the operator's licence jurisdiction — to register and use meibet. Age is verified during the KYC process. Accounts found to belong to under-age users are closed immediately and all funds returned. Note that being 18 does not in itself make gambling lawful in Pakistan under the Prevention of Gambling Act, 1977. Users are responsible for understanding applicable local law.

For Pakistani users, the standard KYC documents are: a clear photo or scan of your valid Computerised National Identity Card (CNIC) — front and back — or a valid Pakistani passport; a proof-of-address document dated within three months (such as a utility bill or bank statement); and a selfie or liveness verification image as prompted by the verification portal. Payment method verification may also be required for high-value accounts.

No. meibet permits one account per person. Creating multiple accounts — under different names, email addresses or devices — is a serious breach of our Terms & Conditions. All duplicate accounts will be closed, any associated balances forfeited and the matter flagged for investigation. If you have accidentally created a duplicate, contact support immediately to resolve it before action is taken.

Click "Forgot Password" on the login screen and enter the email address associated with your account. A secure password-reset link will be sent to that address. The link is valid for a limited time — typically 30 minutes. If you do not receive the email, check your spam folder. If you no longer have access to your registered email, contact Live Chat for assisted account recovery with identity verification.

You can request account closure at any time through your account settings or by contacting the support team via Live Chat. Before closure is finalised, any open bets are settled normally and your real-money balance (net of active bonus funds) is returned to your verified payment method following a standard compliance review. If you are closing due to gambling concerns, consider self-exclusion first — see the Responsible Gambling section below.

The payment methods available in the cashier depend on current operator configuration and compliance requirements. For Pakistani users, familiar payment rails referenced for context include Easypaisa, JazzCash, Raast-enabled bank transfers and account transfers via banks such as HBL, UBL, Meezan Bank and Bank Alfalah. Please note: these providers are mentioned as context only and do not endorse or specifically support gambling transactions. Always check the live cashier for currently active methods.

Minimum deposit amounts are displayed in PKR within the cashier and vary by payment method. As a general guide, many methods carry a minimum in the range of PKR 500 to PKR 1,000, but this is subject to change and method-specific rules. Always confirm the current minimum in the cashier before initiating a transfer. Deposits below the stated minimum will be declined automatically and returned to your payment source.

Most deposits credit to your meibet account within minutes of a successful transfer confirmation. Mobile wallet transactions — where available — typically process faster than traditional bank transfers. If a deposit has not appeared in your account balance within 30 minutes of a confirmed transfer, contact Live Chat with your transaction reference number and payment screenshot for immediate investigation.

meibet does not guarantee a specific withdrawal timeline, as processing depends on internal compliance review, the payment provider's clearing schedule and your receiving bank's processing times. In practice, verified accounts with straightforward requests are typically processed within one to five business days. High-value withdrawals or first-time withdrawals may be subject to additional KYC review, which can add time. You will be notified by email if additional verification is required.

Withdrawals may be placed on hold for a number of reasons: your KYC verification is incomplete; the withdrawal triggers an automated AML (anti-money laundering) review; active wagering requirements have not yet been met; or additional source-of-funds documentation has been requested. In all cases, meibet will contact you at your registered email address. Responding promptly to documentation requests is the fastest way to resolve a hold.

Yes, meibet displays account balances in PKR for Pakistani users. The actual settlement currency and any applicable currency conversion rates are determined by the operator's cashier configuration at the time of the transaction. Where a transaction involves currency conversion — for example, if the underlying account currency differs from PKR — the applicable exchange rate will be shown in the cashier before you confirm. Exchange rate movements between deposit and withdrawal are outside meibet's control.

Yes. Cricket is one of the most popular sports on meibet for Pakistani users. Markets typically include Pakistan domestic cricket, PSL (Pakistan Super League) fixtures, T20 internationals, bilateral ODI series and ICC tournament matches — including World Cups and Champions Trophy events. Market availability at any specific time depends on the event schedule and applicable regulatory clearances. Check the sports section for current live and upcoming markets.

In-play, or live betting, means placing a wager on a sporting event while it is already in progress — for example, betting on the next wicket during a PSL match or the next goal in a football game. Odds update in real time and can change rapidly. Once an in-play bet is confirmed, it cannot be cancelled. meibet is not responsible for connectivity issues that may affect your ability to place live wagers — ensure you have a stable internet connection before attempting in-play betting.

The live casino streams real-time table games — roulette, blackjack, baccarat and game-show formats — hosted by professional dealers and broadcast from licensed studio environments. You place bets through the on-screen interface, just as you would in a physical casino. Live casino games are powered by third-party studios and require a stable internet connection. Results are determined by real physical outcomes (cards, wheel spin) rather than a random-number generator.

Slots are digital games where you spin reels to land winning symbol combinations across paylines. Each slot has its own theme, paytable, return-to-player (RTP) percentage and volatility rating. RTP is the theoretical long-term percentage of wagered money returned to players — a higher RTP means a lower house edge over time. Results on every spin are determined by a certified random-number generator (RNG). meibet hosts slots from multiple third-party game studios.

If an event is postponed or cancelled before it has reached the threshold for a valid result under the relevant market rules, affected bets are typically voided and stakes returned to your account balance. If an event is postponed but resumes within a defined window (usually 24 to 48 hours), bets may stand — specific rules vary by sport and market. Always check the relevant market rules in the sports section for precise postponement and cancellation policies.

A wagering requirement — sometimes called a rollover — is the total amount you must wager before bonus funds or bonus-derived winnings become eligible for withdrawal. For example, a PKR 1,000 welcome bonus with a 30× requirement means you must place PKR 30,000 in qualifying bets before any withdrawal is available. Different products (sports, slots, live casino) may contribute at different rates. Always read the specific promotion terms before claiming any bonus.

You can withdraw your real-money balance at any time, but bonus funds and any winnings generated while a wagering requirement is active are not withdrawable until the requirement is fully completed. Attempting to withdraw before completing a wagering requirement may result in the bonus and associated winnings being forfeited. If you would prefer not to complete a requirement, you may be able to decline or forfeit the bonus through account settings — check current options in your account.

Most meibet bonuses impose a maximum stake per bet while bonus funds are active — this is designed to prevent high-variance strategies from rapidly completing requirements. The specific cap is stated in each promotion's terms. Placing a bet above the maximum stake while a bonus is active may result in the bonus and any associated winnings being voided, regardless of outcome. Always check the individual promotion terms before placing your first wager under a bonus.

Yes. All bonuses have a defined validity window stated in the promotion terms — commonly between 7 and 30 days. If you have not met the wagering requirement within that period, the bonus funds and any associated winnings are automatically forfeited. Expired bonuses cannot be reinstated. If you are running out of time to complete a requirement and you are concerned, contact the support team — in some cases, extensions may be possible subject to review.

Promotional offers are generally available to eligible registered users, including those based in Pakistan. However, specific promotions may be geographically restricted, limited to certain product categories, or subject to deposit method eligibility. Promotions are also limited to one per household, IP address and payment method unless stated otherwise. Users who have previously self-excluded or been flagged for bonus abuse are not eligible for promotional offers.

A free bet grants you the right to place a wager of a specified value without risking your own funds. If your free bet wins, the stake amount is not included in your winnings — only the profit is credited. A deposit bonus, by contrast, adds matching funds to your balance which you then wager with your own money, subject to rollover requirements. Free bets usually have a shorter expiry window and their own minimum odds restrictions. Always check the specific free bet terms before use.

meibet uses TLS/SSL encryption for all data transmitted between your device and the platform. KYC documents are stored in access-controlled, secure environments separate from general account data. Internal access to personal data is restricted on a need-to-know basis, and all staff with data access are subject to confidentiality obligations. For full details of how we collect, use and protect your data, please read our Privacy Policy.

Contact the meibet support team immediately via Live Chat and request a temporary account lock. Change your password as soon as possible from a secure device. Review your recent transaction history for any unauthorised activity and report anything suspicious to the team. If you share a device or have used a public network to access your account, ensure you log out fully after every session. meibet will investigate all reports of unauthorised access as a priority matter.

Log in to your account, navigate to Account Settings and select the Responsible Gambling or Player Protection section. Choose Deposit Limit, select a daily, weekly or monthly timeframe and enter your preferred PKR cap. Decreases to a deposit limit take effect immediately. Increases require a 24-hour delay before becoming active — a deliberate safeguard to prevent impulsive limit increases during a session. All changes are confirmed by email to your registered address.

Self-exclusion is a voluntary account block available to any user who feels they need a longer break from gambling. A self-exclusion closes your meibet account for a minimum of six months — or indefinitely — and stops all promotional communications immediately. To apply, visit the Responsible Gambling section in your account settings or contact Live Chat and clearly state you want to self-exclude. Self-exclusion cannot be shortened once active. Attempting to open a new account during a self-exclusion period violates our Terms & Conditions.

Yes. meibet offers a cooling-off period option — a temporary account suspension ranging from 24 hours to six months — that pauses your access and stops promotional communications without permanently closing your account. Cooling-off periods take effect immediately and cannot be shortened, only extended. This is a useful tool for users who want a planned break without going through the full self-exclusion process. Access the option in the Responsible Gambling section of your account settings.

If gambling is affecting your mental health or finances, several resources are available. Gamblers Anonymous operates internationally and has resources accessible from Pakistan — search "Gamblers Anonymous Pakistan" for current contact details. The Umang mental health helpline (0317-4288665 — plain text reference only, not a link) provides psychological support in Urdu and English. Licensed mental health professionals and counsellors are available in major cities including Karachi, Lahore and Islamabad. meibet's full Responsible Gambling page also contains detailed guidance — visit our Responsible Gambling page.